🔥 Just 5 minutes to change the view.

Cynefin Framework: The idea of decision making when encountering unexpected problems

So long, want to read?

"Meeting for 3 hours ... has not yet concluded?" The real problem in working life

Have you ever been in this situation? The project that used to run back to see the ton of the talented team that had been able to handle all situations, sitting in the temple room. Each person proposes a different solution. Arguing for hours But in the end, it was not a clear conclusion The atmosphere began to come. The pressure is increasing. And you as a leader or responsible person Began to feel like rowing in the basin Don't know where to go next

The feeling of "" and "No way" like this does not mean that you or your team are not good. But it is a warning sign that "thinking" or "tools" that we have always used. May not be suitable for "Type of problem" that we are encountering This is a blind spot that causes many organizations to have a unfortunate time and disadvantage of the team.

Prompt for illustrations: The picture of the team is a serious meeting. On the table, there are post -Its and scattered documents to reflect the complexity of the problem. Everyone's face is confused and tired. The light in the dim To create a pressure atmosphere

Why is the "original success formula" not able to solve new problems?

The main reason that makes us "next to" can not make a sharp decision. It is because we tend to accidentally arrange all problems in the same basket. We try to use "Best Practice" or "Forever Plan" with all situations. Without thinking that ... the problem in front of it has "Special characteristics" that are completely different.

Imagine Solving the web problem is too much because the traffic is too clear (which has quite a clear solution and solutions) must use the different methods from strategies to deal with the changing consumer behavior after the epidemic. (Which no one knows 100%correct answers). Is no different from trying to use a screwdriver to hammer the nail It may be enough. But there is no good and effective way to understand Mental Models or various ideas. Will help us choose tools that are more suitable for the situation

PROMPT for illustrations: Comparison of many types of tools (hammer, screwdriver, wrench) with various problems (stock graphs falling, the program that is tangled, complex organizational map) to convey that each problem needs different tools to fix.

If letting "confusion" bite the organization, what will happen?

Decisions that are wrong or delayed because "Diagnosing the wrong type", affecting the chain that is more terrifying than you think.

  • Loss of resources in vain: both the money and energy of the team is used to solve problems that are not directly. Like pouring water into the leaky blister
  • The team runs out of power (Burnout): When trying to the fullest but not seeing results. Confidence and confidence in the organization will continue to decrease. The working atmosphere is full of stress and conflicts.
  • Missed business opportunities: While we were not a solution to the problem Competitors who understand the situation better may seize important opportunities in front of the eyes. Always make us follow
  • Reduced reliability: both in the eyes of customers and employees The leader cannot make a clear decision in a crisis. Will quickly destroy the confidence of brands and organizations

Finally This "terrible cancer of confusion" will gradually bite the potential of the organization to the point of continuing. Which is a very disappointing story

Prompt for illustrations: The graph of the line that gradually goes down with a small icon. Assembled at various points such as silver icons that flew away, a tired -looking working icon, and the trophy icon that was grabbed by competitors To show the negative effects that occur

Cynefin Framework: "Compass" navigation in the world that is difficult to speculate.

When encountering a dead end What we want is not a "map" that tells every step. (Because it does not exist) but we need a "compass" that helps us to know where we are now. And in any direction, Dave Snowden has developed the Cynefin Framework (read "Khu-N-Fin") as a "compass" in this decision. In which he divided the problem of the problem or "Domain" into 5 forms. The 4 main forms that we must understand are:

  1. Clear problems (Clear/Simple): It is a problem that can be seen immediately. There is a relationship between the causes and clear results. There is a "success formula" or "Best Practice" in the management of the response. -> Sense -Categorize -Respond) , such as managing employees's password, approval of leave.
  2. Complex problems (Complicated): It is a problem with reasoning and connection, but requires "experts" to analyze to find the best solution. There are many correct answers. The approach is to recognize -> analyze -> Sense -Nalyze -Respond) , such as finding a bug in the program, repairing machinery, or scope of work.
  3. Complex: It is a "prediction" problem. We can see the reason and effect only when "Try to do." Only without a fixed answer. Requires "experiment" to learn. The approach is to explore -> Probe -Sense -Respond, such as developing new innovations, corporate culture adjustment, or creating a website strategy that is ready to deal with all changes. (Antifragile)
  4. Problems that chaotic (Chaotic) is a crisis that everything collapses. No time to think analytical The first goal is "Stabilize" to happen as soon as possible The way to handle is to do -> ACT -SENSE -RESPONT), such as Server crashes, disaster, or a brand crisis.

Understanding this Framework helps us to know what kind of "tools" or "thinking" to use with the problem in front. Read more about Framework from the classic article of Harvard Business Review or directly from the creator at The Cynefin Co.

Prompt for illustrations: Cynefin Framework in 4 Quadrants (Clear, Complicated, Complex, Chaotic) with Domain, the characteristics of the problem, and guidelines for handicap (such as Sense-Nalyze-Respond), using easy to understand each channel.

Example from the real thing: when the agency uses Cynefin Framework to survive from Google Update.

In order to see the image more clearly, look at the case of "Visionx Agency" (assumed name) digital marketing agent that has encountered a heavy crisis.

Step 1: Chaotic
as soon as the update was released. The ranking of many customers, plummeted down the abyss Famous phone does not stop This panic team is the real "chaos". What the executives do is "act" (Act) immediately: announced a temporary OFF-Page SEO. To prevent additional damage, then "Sense" (Sense) by establishing a special team to gather all the information and "response" by transparent customer communication what happened and what the company is doing.

Step 2: To complex (Complex)
when the situation starts to stand still. The problem has moved from "chaos" to "complex". No one knows what the new Algorithm wants the team, so the team started to "probe" by making many assumptions and then trying to adjust the company's website first, such as improving the structure of the content (Experience, Expertise, Authoritatives, Trustworth) . The result is closely what the adjustment has a good result and "response" (Respond) by expanding the results that works well on some customers' websites.

Step 3: Manage complexity (Complicated)
after several weeks The team began to see the "form" clearly. They can be summarized as "New Best Practice" has moved to the "complex" zone, which requires experts (is their own SEO team) in the "analysis". Each customer website and "response" with the adjustment plan suitable for each website. This is the time of restoring and creating the rankings systematically.

From this case, you can see that Cynefin Framework is not just theory. But is a tool that helps leaders "navigation" from the crisis step by step and consciousness

Prompt for illustrations: The first 3 Storyboard image is a chaotic office (Chaotic). The second channel is a small team. Trial computers (Complex) and the third channel is a picture of the team being confidently presenting the plan. (Complicated) has an arrow pointing from one channel to another

What do you want to do? 5 steps to use Cynefin Framework immediately

You can also use this Framework immediately. Regardless of whether the problem is small or large, try to follow this 5 simple steps.

  1. Stop and ask: When encountering problems Do not rush to leap into a familiar solution. Stop and ask yourself and the team that "The problem that we are encountering now What kind of type is it in these 4 types? "
  2. Put the problem on Framework: Let's discuss the team about which Domain (Clear, Complicated, Complex, Chaotic) or which part of the problem is overlapping?
  3. Choose a "yes" method: When specifying Domain, select the right "cope" guidelines. For example, if it is a problem, Complex must admit that we have to "experiment", not "plan".
  4. Do and observe results: Change the work style to match that way, such as creating a small team. To try many At the same time, for the problem of Complex or consult a specialist for complicated problems. The use of concepts like First Principles Thinking helps to make the analysis sharper.
  5. Ready to "move home" to the problem: always notice whether the characteristics of the problem have changed or not When we learn from the Complex experiment, it may become a complicated. We have to adjust the way to manage as well.

Just do this, you will change from "Confused Problem Solve" became a "leader who looked at the situation through the situation." Incredibly

Prompt for illustrations: Checklist or 5 -step diagram that is easy to understand. Each step has an icon, such as steps 1 as a question icon, step 2, is a Cynefin map icon, step 3, a tool icon, step 4 is icon, graph, step 5, is a rotating arrow icon.

Questions that people tend to wonder (And the answers cleared)

Question: How is the problem of complicated and Complex clearly different?
Answer: Easy to remember that complicated (complicated) is like a "car engine". It has a lot of parts and works together, but if we give "experts" or technicians to take off. He can analyze and say what is broken and how to fix it. (There is a reasonable cause and result). Complex (complex) is like a "traffic in Bangkok". We are not 100% accurate. Solving one problem may cause another problem to appear. (The reason and the result can be seen only when it happened)

Q: The problem can actually move between Domain?
Answer: Of course, and that is the heart of this Framework. Our goal is to try to "move". Problems from the right hand (Chaotic, Complex) that are difficult to control. Come to the left -hand zone (Complicated, Clear) that is easier to manage Through learning and creating new knowledge

Q: What is the 5th channel in the middle?
Answer: In the middle is a condition. "Disorder/Confused). This is the most dangerous point. Because it is a condition that we "do not know" what kind of problem is Makes us choose to use the wrong tool According to their familiarity, such as a very expert person May look at every problem as a complicated despite being the first Complex.

Question: Is this Framework only used with senior executives?
Answer: No, everyone in this team can use this Framework. It helps to create a "same language" in discussions. Make the team understand the same as to why we choose to solve problems like this And reduce unnecessary conflicts

Prompt for illustrations: 4 images of the image icons are chatting with the Sprechblase (words frame) with different synefin domains symbols inside to convey that everyone is talking with understanding based on the same basis.

Summary to be easy to understand: just "distinguish as" "can make a sharp decision"

Cynefin Framework is not a magic medicine that can solve all problems in the blink of an eye, but it is a "glasses" that allows you to see the "type" of the problem more clearly. It changed questions from "How can we solve this problem?" First of all ... What kind of problem is this? "

Stop thinking to "distinguish" for just a few minutes. Will save time and resources to "act" enormously Helps you choose to use people correctly with work Choose the correct solution to the situation. And bring your team through uncertainty and consciousness

Do not let you and the team be tired of solving the wrong problem anymore. Try to bring this "compass" named Cynefin Framework. And you will find that Decisions about things that have been thought to be difficult and headache It's not as complicated as I felt.

If your organization is facing complex challenges Whether adjusting in the digital age Or overhauling the big website that seems to have unexpected problems. Waiting to have a "partner" that understands these complex is the important thing for Vision X Brain to help you. We specialize in changing complex problems into growth opportunities. Can consult us today!

Prompt for illustrations: A picture of a person standing on many intersections. But the hand is holding a compass (with a small Cynefin logo) and looking at one route confidently The front sky is transparent. Conveys a clear decision after having a navigation tool

share

Recent Blog

Compare Shopify Markets VS. Multingual Apps: What to choose for for e-commerce exports?

Want to sell all over the world? Compare advantages-disadvantages during the use of Shopify Markets and language translation apps. (Mulilingual Apps) to select the system that is most suitable for your store.

SEO strategy for rental business websites (Machinery, real estate, equipment)

Add customers to rent with SEO! In -depth, SEO strategy for rental businesses, especially from Local SEO to the product page.

Create an Automated Report with N8N + Google Data Studio: Save a 10 -hour marketing time/week.

Stop wasting time making a reportable! Teach you how to connect to N8N with Google Looker Studio (Data Studio) to create a Dashboard and automatic marketing.